Our Work

Case Studies & Projects

Real results from real projects. See how we've helped businesses transform their IT infrastructure, security posture, and operational efficiency.

Note: Client names are confidential. Details represent actual project outcomes.

Zero-Trust Refresh for a 40-Seat Office

Professional Services

Confidential (Florida SMB)

Zero-Trust Refresh for a 40-Seat Office

Complete security overhaul implementing zero-trust architecture, MFA, and device policies for a growing professional services firm.

Project Goals

  • Implement zero-trust security framework
  • Deploy MFA across all users and applications
  • Establish device management and compliance policies
  • Achieve baseline security certification

Our Approach

We conducted a comprehensive security audit, identified critical vulnerabilities, and designed a phased implementation plan that minimized disruption to daily operations. The rollout included staff training and documentation.

Tech Stack

Microsoft Entra IDIntune MDMConditional AccessDefender for EndpointAzure AD MFA

Timeline

8 weeks

Results

100%
MFA adoption
40
Devices enrolled in MDM
127
Security checklist items completed
0
Security incidents post-implementation
Cloud Migration + Cost Controls

Manufacturing

Confidential (Florida SMB)

Cloud Migration + Cost Controls

Migrated on-premises infrastructure to hybrid cloud while implementing cost controls that reduced monthly IT spend.

Project Goals

  • Migrate email and file storage to cloud
  • Implement reliable backup and disaster recovery
  • Reduce on-premises hardware dependencies
  • Control and optimize cloud costs

Our Approach

After auditing existing infrastructure, we designed a hybrid approach that moved commodity workloads to the cloud while keeping latency-sensitive applications on-premises. Reserved instances and right-sizing reduced costs significantly.

Tech Stack

Microsoft 365AzureVeeam BackupAzure MonitorExpressRoute

Timeline

12 weeks

Results

25%
Monthly cost reduction
99.9%
Uptime achieved
4hr
RTO improvement
0
Data loss incidents
AI Ticket Triage Automation

Healthcare

Confidential (Florida SMB)

AI Ticket Triage Automation

Implemented AI-powered ticket routing and knowledge base suggestions that dramatically improved helpdesk efficiency.

Project Goals

  • Reduce manual ticket categorization time
  • Improve first-contact resolution rates
  • Auto-suggest knowledge base articles
  • Enable better resource allocation

Our Approach

We integrated an AI classification model with their existing ticketing system. The model was trained on historical ticket data and continuously improves based on technician feedback. Knowledge base integration provides instant relevant suggestions.

Tech Stack

Custom ML ModelServiceNowAzure OpenAIPower AutomateSharePoint

Timeline

6 weeks

Results

15+hrs
Weekly time saved
40%
Faster ticket resolution
85%
Routing accuracy
60%
Increase in KB usage
Operations Dashboard for Leadership

Retail

Confidential (Florida SMB)

Operations Dashboard for Leadership

Built a real-time executive dashboard aggregating KPIs from multiple systems with role-based access controls.

Project Goals

  • Consolidate KPIs from 5+ systems
  • Provide real-time visibility for leadership
  • Implement role-based data access
  • Enable mobile access for executives

Our Approach

We built a custom web application that pulls data from their ERP, CRM, POS, and HR systems via APIs. The dashboard features role-based views, alerting for anomalies, and a mobile-responsive design for on-the-go access.

Tech Stack

Next.jsPostgreSQLREST APIsChart.jsVercelAuth0

Timeline

10 weeks

Results

5
Systems integrated
Real-time
Data refresh
12
Custom dashboards
90%
Executive adoption

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